Every AI agent is shaped by your knowledge, workflows, and escalation rules so the underlying AI can evolve without disrupting your business.
Customers naturally send photos, screenshots, product images, and voice notes. OrangeBee normalizes that media before it reaches the reasoning workflow.
A clinic, retailer, and service company should never share the same answer policy. Each workspace can define its own context and operating boundaries.
The control-plane schema separates tenant configuration from the shared AI engine.
The graph can route messages through classification, knowledge, tools, safety checks, and response formatting without binding the product to one model vendor.
When confidence, policy, value, or customer preference requires a person, the agent pauses and transfers the conversation with useful context.
Each stage stays visible, testable, and recoverable before you expand the workflow.
Choose one role such as sales qualification, support, booking, or payment assistance.
Provide knowledge, prohibited actions, tone, language, and handoff conditions.
Use ambiguous requests, media, repeated messages, and bot-loop scenarios.
Inspect the answer, action, and handoff—not only whether the reply sounded polished.
We can map your first customer journey into a LangGraph workflow with measurable boundaries and recovery paths.